ADA, Inc. has developed a program that addresses both accessibility and customer service, specifically for the restaurant industry.  The program addresses what features must be in place to ensure equal access and enjoyment of your establishment, while addressing real estate management issues, and how to market to increase your customer base.  In this session, you will gain an understanding of:

 

·          The ADA and the ADAAG

 

·          The types and degrees of various disabilities

 

·          Readily achievable barrier removal process

 

·          The “letter” of the law vs. the “spirit” of the law

 

·          Designing for FULL compliance: Implementing ADAAG into your new construction and alteration projects

 

·          Addressing emergency preparedness and egress

 

·          Marketing and real estate issue

 

·          Customer Service for people with disabilities

 

 

Continuing Education Series

 

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In 2005, people with disabilities and their families spent over $37 Billion dining out.  Those are dollars that can be spent in your  restaurant by ensuring that it is not only accessible from a structural and communication standpoint, but from a  customer satisfaction vantage as well. 

ADA and the Restaurant Industry

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