Customer Sensitivity /

Etiquette Training Programs

People with disabilities spend billions of dollars a year.  Do you want to lose out on any of that revenue?

 

The most important person in your organization is the very first person a customer meets. 

 

·          Are you confident that your employee

will say or do the right thing if that

customer has a disability? 

·          Will your employee be so nervous that

they will speak very slowly & loud to

the wheelchair user

·          or talk to their companion as if the

person was not there?

These are all too common human errors that can cost a business more than a lost customer;  they can actually trigger an ADA lawsuit.

 

ADA, Inc. has more than 13 years of experience in developing and providing customer service training programs for a wide range of businesses across the United States, ranging from retail and restaurants to large entertainment, sports complexes, and cultural venues.

 

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